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VidiU Teradek: connection issue

Posted on June 3, 2019June 3, 2019

NOTE: before please check RTMPMiniServer for accept connection from Internet (see here).

Issue

User uses VidiU encoder and RTMPMiniServer located on Office A. All works fine through Internet.
User move RTMPMiniServer to other Office B(other public IP) and do setup.
Do check (as wrote here ) – all is fine.
BUT VidiU encoder can’t connect to RTMPMiniServer.
Why ?….
If shortly: it seems few models VidiU does not correct work with dynamic dns.

Solution

If you have mobile studio (PC with RTMPMiniServer changes public IP) and you use encoders from Teradek then my recommendation is use IP-based address instead “rtmpminiserver.com”-based.

For example:

I can use “rtmp://mg926.rtmpminiserrver.com:1935/live” but for VidiU
very recommended use “rtmp://95.165.165.50:1935/live”. Of course after change public IP you need enter new ip-based url to VidiU.


Explanation

In most cases I can use dynamic DNS-address mg926.rtmpminiserrver.com
This address always linked to my current(!) public IP.
For example in office it will be linked to IP-1 , in home it will be linked to IP-2.

What is problem with VidiU?
VidiU remembers first linked IP and does not re-read new info. So it always thinks “mg926.rtmpminiserver.com linked to IP-1”.

NOTE: of course I reported about it to Teradek

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